This is fundamental concept of business which everyone knows but most of us have only platitude to it i.e. lip service. A manager has to ensure that his team develops an attitude of servicing the customer first and always. Occasional check-ups are likely to bring in surprise that often customers are being treated shabbily on telephone, in correspondence and when they come to your business place. Do check yourself to ensure it is not happening in your business.

Tags: attitudes, better business, business ideas, business management, business to business, customer, customers first, customers needs, customers service, dealing with customers, good customer service, positive attitude, service to customers, the attitude, treated with, types of customers

Promod Batra B.Com:- Shri Ram College Of Commerce, New Delhi (1957),MBA:- University Of Minnesota, USA (1960),D.Litt.:- From Rani Durgavati Vishwavidalaya, Jabalpur, MP (2007). Started his professional career in India in 1963 with Escorts and retired from Escorts in 1996 as the Chief General Manager and now is CEO of Think Inc.